Delight

Keeping your customers delighted; delighted to experience your product or service and delighted to share their experience with others. This is the essential task for every business. How will you attract more people, connect with them more rapidly, build stronger engagement with them, extend their attention, and enhance your revenue?...

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Unintended Consequences

“Trade Gap With Mexico Grows as Peso Falls”-- Wall Street Journal “Visa Curbs Send Tech Jobs Down Mexico Way”-- Financial Times Here are two headlines from May 5. The first article began with “President Donald Trump’s tough talk on Mexico might have had an unintended effect.” It went on to discuss...

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Roadkill

Driverless Cars. Everywhere you look. Programmed and prepared to take you wherever you need to go. Tony Seba, a RethinkX think tank cofounder and Stanford instructor, and James Arbib, a tech investor and philanthropist, published a report predicting that in 15 years only 20% of Americans will own a car....

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Find A Fellow Traveler

“We have to go out to a really nice place for lunch…with good wine…to celebrate Number 100.” The email that began this way arrived a few weeks ago. I responded with a resounding “yes”. Most of what I do is big picture things. As the Benari homepage says: Strategic Vision Global Experience...

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What’s The Problem?

“What’s the problem?” I ask this question often. I ask it after I hear a story that begins: “I have a great idea.” The storyteller goes on to tell me that this idea is going to lead to a company that will be wildly successful. A few years ago, the...

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Fear Day 2

Jeff Bezos runs Amazon in Day 1. He works in a building named Day 1. And he works with a Day 1 mindset. For Bezos every day is Day 1. And he obsessively acts to ensure that Amazon and all of its employees are right there with him in Day...

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Be Ignorant Like Drucker

Voltaire advised, “judge a man by his questions, rather than his answers.” Great leaders know how to ask great questions. And they know how to encourage people to answer these questions openly and honestly without fear of shame or reprisal. John Kay, in his book Obliquity, says there is “no...

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Strategy Documents Make Great Doorstops

“Why do strategies almost always fail to live up to expectations?” Raphael S. Cohen poses this question in his Lawfare blog article “Why Strategies Disappoint—and How To Fix Them”. A regular Benari blog reader sent Cohen’s blog post to me with a note saying, “I thought of you as...

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