Don’t Let Chaos Kill You: Thoughts for the New Year

Remember the days when, if you paid attention to what was going on in your company, your industry, and the world; if you followed procedures and were decent to your people, you could be a pretty good boss and deliver good results? Remember when you could count on best practices...

Continue reading →

Show Them What They Want

“It’s not the customer’s job to know what they want.”—Steve Jobs I just spent several days in discussions with a small group of the top people in a technology company where I am on the board. The topic: should we launch a completely new service that we believe will have...

Continue reading →

The Three Strike Rule

“One more quarter and I’m sure he’ll manage to meet his goal.” That was the response I received when I asked at the quarter meeting of an organization I was advising, why a problematic salesperson was still employed. I’d asked this question a few times over the preceding months...

Continue reading →

The Language of Success

“Your brain believes what you tell it.”—David Emerald and Donna Zajonc These words popped out at me as I read the weekly TED Works! missive. (David is the author of The Power of TED* (*The Empowerment Dynamic)). It struck me that this is the reason so many are stuck trying to...

Continue reading →

The Power Of The Pen

You’ve probably noticed how almost everyone takes meeting notes on laptops or tablets. Almost everyone, because some people, including me, have noticed that it’s a lousy way to get the most out of the meeting and retain what happened. There is a growing body of research showing that you learn...

Continue reading →

To Win The Race…Stop

Festina lente, or in English, make haste slowly, has been used as a motto often. Among its proponents have been Emperor Augustus and the Medicis. In more recent times we hear people say to go fast, go slow. Good advice, but I think there is more to it. Sometimes people tell...

Continue reading →

Tame the Raging Rhinoceros

“Screw it. Let’s just do it.” What if I told you that these simple words were the way to avoid getting fired upon by intergalactic warships or being smooshed by a raging rhinoceros? (see last missive) Well, a raging rhinoceros was recently let loose on Necker Island in the form of...

Continue reading →

Expect A Raging Rhinoceros

In David Weber’s science fiction novel, A Rising Thunder he writes about an ongoing intergalactic war. Warships drop out of hyperspace without warning and begin firing at everyone. One of the characters, Her Majesty Queen Elizabeth III, muses “true leadership isn’t the ability to accomplish the things you plan...

Continue reading →