Blood Money

A recent article in Axios described a CEO who was “pressed to resign” who “thought about resigning” but who ultimately “didn’t see ‘running away from a challenge’ as the “right solution”. On the face of it, this sounds like a leader buckling down and deciding to try and fix a...

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The Phone Test

One evening a few months back, I was sitting in an audience listening to a famous person share his wisdom on how we could create a fantastic user experience for our clients and customers. And he was boring me to death… He had me tapping my feet and daydreaming as...

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Appreciative Inquiry

Some time ago I met with Daryl Travis, founder of the research and strategy firm Brandtrust. It was an enlightening experience. I came away with a deeper understanding of how organizations build a powerful brand and what they must do every day to strengthen it. Some of you have...

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Beware Unintended Consequences

China aims to dominate the production of electric vehicles, and the battery industry that powers them. It already has the world’s largest domestic electric vehicle market. For some people, China’s coming out on top of two such huge and important industries is a scary thought. But others, like me,...

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Fact or Fiction?

Simply repeating a lie makes it seem like the truth. Way back in 1977 Lynn Hasher, a Temple University professor, and her colleagues published a study that revealed a lie repeated three times was just as likely to be believed as a true statement heard once. If a lie was...

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Horror Vacui or Deja Visite Anyone?

I recently learned about two different concepts, horror vacui and deja visite. I’m pleased to say I don’t seem to have horror vacui, but I often experience deja visite. How about you? Aristotle believed that nature abhors an empty space. In extreme cases this leads to people exhibiting a behavior...

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Season Your Workforce

Could you ever have predicted that the fastest moving selection on fast-food menus would be a burger made of oils, soy and starch? Years ago, well before almost anyone had considered the possibility of a beef-alternative hamburger there were a few people thinking  quite a bit about it. They're now...

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Pixelbook Into Desperation

“What do you mean you can’t make my new Google Pixelbook work like my poor old MacBook?” I asked my tech expert this question in desperation as she was planning to set up my new system.  The reason I purchased  the Pixelbook was because  it has a cool feature where...

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