Digital Dementia

Steve's World has been more crazy than usual. For some reason everything is happening at once...a prime example of "be careful what you wish for." Among other things, a fellow from Sharjah, one of the United Arab Emirates, was passing through and was desperate to meet with me. His...

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Push Them To Be Their Best

Recently I oversaw a Wharton Global Consulting Practicum MBA team working on a consulting project for a large international client. The client was one of the toughest people we ever had as a client. He pushed and pushed the team, questioning everything. The client continually asked for justification, evidence, and clear explanation...

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Design Thinking

We all hear that innovation is a key to long term success. Be innovative and all will be well. Unfortunately most of the conversation about innovation is lacking in a process to ensure ideas appear, are evaluated, and the best actually get tried out and implemented. Recently I was part...

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Improbable Events…

Many of the most disruptive events are unpredicted until they appear. Yet they change the world. Disruptive events can be hugely positive...iPhone, or hugely negative...HIV/AIDS. As you look back through history you see such events over and over. With hindsight the disruptive impact is crystal clear. Nassim Nicholas Taleb has...

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In Your Own Bubble

In the last few weeks I made several international trips and so saw not only unending hours of fellow airplane passenger behavior but also how wherever I was so many were in their own impervious bubble. It's an odd phenomenon how at the same time we are able to access...

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Words of Leadership Wisdom

I often find great leadership wisdom in short quotes from great people. Perhaps part of their greatness is their ability to share their wisdom with so few words. Something to think about. As I sat to write this I noticed a pile of such quotes I've pulled out of various things...

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Zeigarnik Effect

Our brains have am amazing ability to delete information. In particular, we tend to rapidly, very rapidly, delete the memory of completed activities while remembering those that are uncompleted or interrupted. This was first investigated in the late 1920s by psychologist Bluma Zeigarnik, hence the name...Zeigarnik Effect. At first this...

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Customer Service Excellence

In a break from my normal musings, I'm offering some thoughts about my recent trip to Santiago Chile. As well all know, air travel has become among the most irritating, time wasting, and irrational things an executive can do. Yet, in spite of all the technology we carry around...

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