We experience hundreds of different events every day: positive, negative, and neutral. Yet most of us tend to focus all our attention on the negative. Unfortunately, this holds true for your customers too. Many of you are shaking your heads in agreement since as we all know, the thing...
While recent posts have highlighted some of the happy encounters inherent in my work, it’s not all roses. Over the last few weeks I've been involved in a number of situations that were unpleasant. For reasons I don’t fully comprehend, the universe seems to throw these challenges to me...
Last week I had an enjoyable breakfast meeting with an interesting business founder. I had never met her or even spoken with her before our breakfast. She somehow discovered me and reached out via a lovely short email sharing a problem she was having and asking if I could...
As you may have noticed, here in the United States we're well into our never-ending presidential election season. Personally, I find it an appalling process.
Here we are, trying to elect the person best able to lead the world's most powerful country at a time of great turmoil both domestically...
The PGA Championship just took place at Whistling Straits in Kohler Wisconsin. I watched it off and on while playing a round of golf myself (attempting to play at the professional level) with a client in Pinehurst, North Carolina, in airports flying back, and at home on the weekend...
A good friend of mine called me some weeks ago to discuss a trip we were planning to a client meeting. During the call he casually mentioned he had just been diagnosed with prostate cancer. I know many men reading this just had the same visceral reaction I did...
The internet is a wonderful thing. That's lucky for all of us as I'm quite sure it's here to stay. . But as the internet evolves and becomes ever more pervasive, we’re faced with a completely new way of interacting with our environment. What's the impact of being surrounded...
A few months ago, I discovered The Archdruid Report and have been reading it with great interest ever since. Its subtitle is "druid perspectives on nature, culture, and the future of industrial civilization." It's not something many business leaders would normally find, and even if they found it, they would...