Sitting in a restaurant with my dining companion, after a less than wonderful dinner, I was contemplating the credit card receipts I had just been given to sign. The first one was for $126.30, but this total had been crossed out. The second one was labeled “Final” and was...
In my recent blog post, “Death by Upgrade”, I bemoaned the fact that companies trick you into thinking that their convoluted changes in services represent improvements for all of their customers, when in fact, they only benefit a few. Now a story comes along that describes another, even worse...
Sometimes when I sit down to write…nothing good happens. Such was the result when I initially sat down to write this missive.
Nothing good takes many forms. Sometimes it’s a blank screen that stays blank no matter how long I stare at it. Other times a few words or paragraphs...
Every time I hear “upgrade” or “update” attached to anything I like…I shudder. All too often it means I will receive poorer service, I will no longer have access to the features I like, and I’ll have to spend time and money to fix problems it’s caused.
I saw one...
“Overcome all Objections”. “5 Tips for Slaying Every Objection” “ Overcoming Common Sales Objections: Don’t Take No For An Answer” “How To Overcome 18 Buyer Objections” “Overcoming Sales Objections The Easy Way” And my favorite, “The Secret to Overcoming Objections” (interesting concept that something they’re blabbing about all over...
He entered the hotel late one evening and found me in the lobby with some team members discussing a project he and I were overseeing. He flew into a rage. Right there in the lobby he launched an extended verbal attack on me about some things I had allowed...
David Fitzgerald, a long time reader and occasional commenter of this blog, sent me a story.
He was sitting in Tampa Airport waiting to board his flight. He observed a fellow traveler, a 2-3-year-old girl, playing nearby in the way restless children tend to play: energetically, loudly, and oblivious to...
I had an epiphany early this morning! There I was at 5:45, sitting by myself at the Wharton School waiting for everyone to arrive so we could finalize the Global Consulting Practicum projects in time for the upcoming presentations. Clients from around the world would soon arrive expecting exceptional...