The business owner sitting across from me was so angry he was shaking as he shared his story. It seems that another customer had sent him an email ending their relationship. I asked what he meant by ‘another’.
His voice rose and the shaking intensified as he went on about...
Ever lose something and go crazy trying to find it, only to discover it was right in front of you all along?
A few days ago I attended back-to-back events. The first was a late afternoon party celebrating the 10th anniversary of a client, Printfresh Studio. Most of the women...
“The first principle is that you must not fool yourself and you are the easiest person to fool”—Richard Feynman.
Like many people, I spend part of my morning perusing select articles from a variety of online sources: the Financial Times, the New York Times, The Economist, a variety of blogs....
I’ve been simplifying my life. Between my international travels, Wharton Global Consulting Practicum and Geneva Global responsibilities, putting out fires for Benari clients, and installing EOS to help small and midsize companies operate at their best, my existence is complex. Add in a round of golf and a good...
In my last missive, I challenged you to think big, to set high goals and expectations for the future of your company. But it’s not enough to write down a lofty vision and expansive targets, pat yourselves on the back for your courage, and wait for great results to...
I’m a big picture thinker. I like to coax clients to think big too. To develop a wonderful vision that shows them a future more successful than they imagined possible.
A few days ago I was with a client reviewing the 10-year target we set a year ago. When we...
There’s something special about sharing a meal with someone. We all know this applies in business as well as with friends and family. But did you ever really think about the benefits of breaking bread with a business prospect? Sitting across the desk from someone for an hour, or...
Integrity
Sustainable Performance
Client Centricity
Innovation
Discipline
Partnership
These are the values of Deutsche Bank. Notice which one is first on their list.
Among the behaviors Deutsche Bank uses to define Integrity are “we live by the highest standards of integrity in everything we say”, “we do what is right – not just what is allowed”,...