One of the most difficult thing for most executives to do is send managers resisting change off to find a new place to work. Lest that be too subtle, it means ‘get rid of them’.
There are all kinds of reasons for this inability to make the right decision: “They’ve been a good worker for years.” “Others like them so it will cause morale problems.” “They just need a bit more time and they’ll come around.” And even, “it will be so disruptive.” As though someone putting a knife in your back isn’t disruptive.
Over the years I’ve worked hard to get executives to understand these resistent people undermining change are the cancer in the organization and, like with any cancer, immediate response is necessary. Thoughtful, careful, appropriate response, but still immediate direct action to eliminate the disease.
In every case I know of where the obstructive manager was sent packing, the situation became better for all and the company results improved.
Thus, I was happy to read a recent interview in the Financial Times with Marie-Christine Lombard, Chief Executive of TNT Express. At one point she says “If you are certain you are right but a few people are resisting, the only way is to get rid of them.” Further along in the article she reiterates this by adding “My conclusion is that if you are comfortable that this is the right solution, either you convince them or you get rid of them. It’s not nice but you have to.”
Do yourself, and your company, a favor. Listen to Marie-Christine Lombard. When they delay, obstruct, and prevaricate…get rid of them.